Aquarium of the Pacific's Customer Service
TIPS AND FREQUENTLY ASKED QUESTIONS:
AQUARIUM HOURS:
Open 9:00 p.m. to 6:00 p.m. every day of the year, except Christmas day and during the weekend of the Long Beach Grand Prix (April 11 - 13, 2014). For information regarding special events please visit our website. Remember the first person to use your tickets will invalidate the barcode.
Q. HOW DO I GET TO THE AQUARIUM?
DIRECTIONS
Directions to the Aquarium from Los Angeles:
• Take the 405 S to 710 S and follow signs
Directions to the Aquarium from Orange County:
• Take the 405 N to the 22 West/7th Street Exit
• Continue on 7th Street for approximately 8 miles
• Turn left on Alamitos and follow the signs
You can also download and print out the map in PDF form: Aquarium Directions
PARKING
The parking structure for the Aquarium is on the water side of Shoreline Drive between Chestnut Place and Aquarium Way. Parking is $8 for Aquarium guests in both the Aquarium and Pike parking structures when you show an Aquarium ticket stub.
• From the 710 Freeway, follow direction signs to the Aquarium. The entrance to Aquarium parking is on the right on Shoreline just before the roller coaster bridge at Aquarium Way.
• From the south, take Shoreline Drive to Aquarium Way. Left on Aquarium Way. The entrance is on the right 100 feet beyond the dolphin fountain.
• Additional parking: When the Aquarium lot is full, you will be directed to The Pike parking structure. The entrance is on Chestnut and Shoreline, just across the street from the Aquarium's main lot.
Q. HOW DO I KNOW 4D FILM TIMES?
please contact Guest Services at (562) 951-3100 and press 0
Q. WHY AM I BEING ASKED FOR A STORE NAME?
A. If you are trying to purchase discount tickets through your company or association's special affiliate program, you must use the private "store name" assigned to your organization in order to access your special ticket store. You must contact your organization's discount ticket program administrator for that "store name."
Q. IF I ACCIDENTALLY HIT "SUBMIT" MORE THAN ONCE, WILL I BE CHARGED MORE THAN ONCE?
A. If you have entered your credit card, it is possible the charge was duplicated. Please contact Guest Services at (562)590-3100 ext. 0 and ask to check your account.
Q. I CAN'T PRINT MY TICKETS
A. Be sure your printer is turned on. You will need to have Adobe Acrobat Reader Version 5 or later on your computer. If you don't you can download it for free during the purchase process from the ticket confirmation page. Your emailed confirmation will allow you to print your tickets. You can also forward that email to a friend or access your email account elsewhere (e.g. library) if your printer is not working. If you did not get an email and did not print your tickets, please contact the Guest Support Center and we will email them to you. You may have typed the wrong email address.
Q. I MADE A MISTAKE AND ORDERED THE WRONG TICKETS. WHAT CAN I DO?
A. Please contact the Aquarium within 24 hours by phone and we will help you reslove this.
Q. WHAT HAPPENS IF I LOOSE MY PRINTED ETICKETS?
A. You can reprint the eTickets by clicking on the link in your original email confirmation.
Q. HOW DO I KNOW THE WEB PAGES ARE SECURE?
A. You will see https:// in the browser address line. This indicates you are in a secure site.
AQUARIUM HOURS:
Open 9:00 p.m. to 6:00 p.m. every day of the year, except Christmas day and during the weekend of the Long Beach Grand Prix (April 11 - 13, 2014). For information regarding special events please visit our website. Remember the first person to use your tickets will invalidate the barcode.
Q. HOW DO I GET TO THE AQUARIUM?
DIRECTIONS
Directions to the Aquarium from Los Angeles:
• Take the 405 S to 710 S and follow signs
Directions to the Aquarium from Orange County:
• Take the 405 N to the 22 West/7th Street Exit
• Continue on 7th Street for approximately 8 miles
• Turn left on Alamitos and follow the signs
You can also download and print out the map in PDF form: Aquarium Directions
PARKING
The parking structure for the Aquarium is on the water side of Shoreline Drive between Chestnut Place and Aquarium Way. Parking is $8 for Aquarium guests in both the Aquarium and Pike parking structures when you show an Aquarium ticket stub.
• From the 710 Freeway, follow direction signs to the Aquarium. The entrance to Aquarium parking is on the right on Shoreline just before the roller coaster bridge at Aquarium Way.
• From the south, take Shoreline Drive to Aquarium Way. Left on Aquarium Way. The entrance is on the right 100 feet beyond the dolphin fountain.
• Additional parking: When the Aquarium lot is full, you will be directed to The Pike parking structure. The entrance is on Chestnut and Shoreline, just across the street from the Aquarium's main lot.
Q. HOW DO I KNOW 4D FILM TIMES?
please contact Guest Services at (562) 951-3100 and press 0
Q. WHY AM I BEING ASKED FOR A STORE NAME?
A. If you are trying to purchase discount tickets through your company or association's special affiliate program, you must use the private "store name" assigned to your organization in order to access your special ticket store. You must contact your organization's discount ticket program administrator for that "store name."
Q. IF I ACCIDENTALLY HIT "SUBMIT" MORE THAN ONCE, WILL I BE CHARGED MORE THAN ONCE?
A. If you have entered your credit card, it is possible the charge was duplicated. Please contact Guest Services at (562)590-3100 ext. 0 and ask to check your account.
Q. I CAN'T PRINT MY TICKETS
A. Be sure your printer is turned on. You will need to have Adobe Acrobat Reader Version 5 or later on your computer. If you don't you can download it for free during the purchase process from the ticket confirmation page. Your emailed confirmation will allow you to print your tickets. You can also forward that email to a friend or access your email account elsewhere (e.g. library) if your printer is not working. If you did not get an email and did not print your tickets, please contact the Guest Support Center and we will email them to you. You may have typed the wrong email address.
Q. I MADE A MISTAKE AND ORDERED THE WRONG TICKETS. WHAT CAN I DO?
A. Please contact the Aquarium within 24 hours by phone and we will help you reslove this.
Q. WHAT HAPPENS IF I LOOSE MY PRINTED ETICKETS?
A. You can reprint the eTickets by clicking on the link in your original email confirmation.
Q. HOW DO I KNOW THE WEB PAGES ARE SECURE?
A. You will see https:// in the browser address line. This indicates you are in a secure site.